Terms and Conditions

Welcome to Carolta Beauty Store . By accessing this site, Carolta Beauty Store assumes that you accept all these terms and conditions. Carolta Beauty Store has the right to change these conditions without notice and any changes will be posted on carolta.com.


The Carolta Beauty Store website has as its main objectives the sale of products and online advice, being only responsible for the information regarding them and contained in this website. Thus, all hyperlinks that are visited through our website, as well as the use of the information contained in this website by third parties, are not the responsibility of Carolta Beauty Store.
To place an order, the user must be over 18 years of age and must undertake to provide true data when placing an order, so that it can be processed quickly and correctly.

The Terms and Conditions are agreed between Carolta Beauty Store - Rotinacolhedora Unipessoal Lda, NIPC 516317261 , headquartered at Rua São João Bosco, 91 - 4ºfrt, 4100-451, hereinafter referred to as "COMPANY", and the person accessing carolta.com, hereinafter referred to as “User”.


1. The User places his order by completing the purchase process presented on the carolta.com website.
2. The final confirmation of the order by the User is equivalent to the full and complete acceptance of the prices and description of the products available for sale, as well as these General Sales Conditions, which will be the only ones applicable to the contract thus concluded.
3. The COMPANY will honor orders received online only up to the limit of available stocks. In the absence of availability of the product, the COMPANY undertakes to inform the User as soon as possible.
The selling price of each product is determined by the COMPANY and can be freely changed at any time; changes in the sales price of the product do not affect the order already confirmed by the COMPANY. The sale price of the products indicated on the website includes VAT at the applicable legal rate. To the indicated sale price are added, when due, the shipping costs of the order. The sales prices of the products are those shown, unless there has been an error in their indication, detected by the COMPANY. In this case, the User is immediately contacted via email sent to the email address provided by him and he can choose to keep his order at the correct price or cancel it.
5. The data contained in the invoice are the sole responsibility of the User. Once issued, the invoice cannot be reissued with changes.
6. Order requests are valid for 2 working days, unless the order is registered under a promotional campaign that defines a different period, and it is not possible to guarantee prices, discounts, promotions and offers beyond this period.


    On the website, the COMPANY provides the user with the following means of payment: Credit Card, PayPal, MB WAY and Multibanco Reference (Portugal).

    The Multibanco Reference will be provided for this purpose and this means of payment is only available for payment operations carried out in Portugal. Your order will only be processed after confirmation of payment. If payment is not received by our services within the aforementioned period, the order cannot be validated. Any amount received after this date will be refunded or used in a new order, if the User wishes .


    Orders are dispatched on the following business day (unless otherwise stated) after confirmation of the order. The delivery is carried out by the company CTT, and it is possible to track it. Shipping costs are added to the order: €3.90 for Mainland Portugal, €5 for Madeira and Azores and €6.50 for Spain. Postage will be free for purchases with a defined minimum value. For more details, see the Shipping Methods page.

    Cancellation and Refunds

      1. The cancellation or return process is handled on a case-by-case basis by Carolta Beauty Store . The request must arrive in writing to the contact email carolta@carolta.com, up to 14 days after receiving the order, and the instructions for canceling or returning the goods will be answered and defined by the COMPANY, by the same means of communication.
      2. All items must be returned as received: with box, cards, samples, offers and all accessories inherent to the order.
      The product must not have been used or opened. The product must be sealed in its original packaging and any seal or protection mark, protective plastic and labels must remain intact.
      3. Shipping costs are not refunded, whether these have been borne by the customer or the COMPANY.

      The return has a shipping cost of €3.90 (Mainland Portugal), €5 (Madeira/Azores) and €6.50 (Spain).


        Using the Carolta Beauty Store website, the USER agrees with our Privacy Policy, available for consultation at carolta.com.
        The data provided will be processed electronically by Carolta Beauty Store. Under the terms of the law, the USER holds the right of access, rectification and cancellation of any data that concerns him directly writing directly to the e-mail on the homepage of this website. The USER data is processed in compliance with the legislation on the protection of personal data.


        We use cookies. By using the Carolta Beauty Store website, the USER consent to the use of cookies in accordance with the Carolta Beauty Store privacy policy. Cookies are used in some areas of our website to enable its functionality and to recover the user's details on each visit, facilitating and personalizing the use of the website by the user. Some of our affiliates/advertising partners may also use cookies.


        Unless otherwise noticed, Carolta Beauty Store and/or its licensors own the intellectual property rights for all material on the site. The USER may save, print or display the contents of this website for personal use only. It is not allowed the use, manipulation, distribution or reproduction, in any format, of any content on this website, or any other unauthorized action with this content.